Operative FAQ

Operative Frequently Asked Questions

How do I register?

An operative can apply for a Network Operative Passport Scheme card by completing the online registration

How do I see my profile and data?

Once you have completed the registration process you can login to your account at anytime with your UserID (the email with which your account was registered) and the password you created. Please note - your password should contain a minimum of eight characters containing a mixture of upper and lower case letters and at least one number and one ‘special’ character (e.g. ! “ £ $ % & * ). When you have logged in you can view or amend your personal information, or choose any of the navigation options presented to you for further information.”

How do I upload my photo?

On logging in after verifying your basic registration you will find a button to upload your photo. Please adhere to the guideline provided relating to size and format before uploading. (Please keep your photo as close to passport standards as possible.) Please note, once your registration is accepted you will not be able to change your photo unless you contact us via email – admin@smartpassport.co.uk.

How do I upload my certificates?

On your profile page, you will see a link allowing you to update your accreditations. You will need to complete the process by selecting the relevant accreditation(s)from a list and upload adequate evidence in support.

What do I do if I have lost evidence of my accreditationsk?

You will need to get replacement documents from the body which issued the evidence. Reputable training centres may be able to assist you in doing this if they provided the training. Please be advised that the reissue of certificates or cards may be a chargeable service offered by the appropriate body or organisation.

How much does NOPS cost?

Initial registration costs £33.00 + VAT (£39.60) and includes the first 12 months of membership. Membership must be renewed annually at a cost of £12.00 + VAT (£14.40) p.a.

What is the cost to upload my accreditations to the card?

All costs are included in the NOPS Annual Membership

How do I make payment?

Payment can be made via a secure online transaction at the end of either the operative registration or accreditation upload processes. You will need a valid debit or credit card to complete this

How long will it take for my card arrive?

Your card will usually arrive within 2-3 weeks of the account being authorised and the Card ID issued. However, we do ask that up to one calendar month is allowed before reporting the card as missing / not delivered. If you have already allowed one month for the card to be delivered and it has not yet arrived. Cards reported as undelivered within 3 months will be replaced free of charge; cards which are reported later than this will be considered as lost by other means and the replacement will be chargeable

How long are my accreditations valid for?

Accreditations can expire between 1 and 5 years from the date or issue. Please refer to the issuing or awarding organisation if clarity is needed.

When would I need to renew my card?

The NOPS card will no longer need to be renewed every five years. You will only need to renew your membership on an annual basis.

How do I renew a NOPS card?

How do I renew my annual NOPS subscription?”. Answer should read as “When your account has passed the renewal date, please login to your account and choose the option to renew (found next to the account expiry date). You will be directed to a secure payment portal. When you have made payment, please wait to be redirected back to your NOPS account. The transaction will then be complete and your account should automatically be renewed.

What do I do if my card has been lost, stolen or needs replacing?

Please call us on our office number between 0900 and 1600 hours on any usual working weekday. A charge of £5.00+VAT will need to be paid before we can arrange for your card to be reprinted.