Policies

Smart Awards is committed to protecting the privacy and confidentiality of information provided by ‘users’ who access our website.

In order for ‘users’ to use some of our online services and to respond to enquiries we need to collect and process various personal data.

Users may be asked to complete an online form(s) which request, name, address, e-mail and telephone number. For example, the information you provide to become a new centre or subscribe to our newsletters, notifications, enter a promotion, complete a survey, request information, or purchase goods or services. If you contact us, we may keep a record of that correspondence. The personal data we collect is used to process your request for our services.

By submitting personal information, individuals consent to Smart Awards processing personal information in accordance with our data protection policy. We may use the information we hold about you in the following ways:

• to send newsletters and/or notifications to you if you have signed up to receive them
• to provide you with information about our products, services, and upcoming events if you have consented to be contacted for such purposes
• to notify you about any important information about, or changes to, our products and services
• if it is reasonably necessary to contact you for any reason relating to the provision of products or services to you

All information provided will be treated as confidential and will only be used for the purpose intended. Anyone can contact Smart Awards to correct or update personal information in our records.

You have the right to request a copy of the information we hold about you at any time or you may unsubscribe from marketing communications at any time by contacting us

We may use cookies on our website. Users may disable the use of cookies, but this may limit the functionally of the website. The site and our computer systems have security measures in place with the aim of protecting the loss, misuse or alteration of the information ‘users’ provide to us.

These terms and conditions (Terms) of website use apply to your use of www.smartpassport.co.uk

By accessing the Smart Awards website you agree to abide by these Terms.

Information about us

The Site is operated by Smart Awards, registered as a private limited company (Registration number 9079735) (VAT registration number 216 7632 08). Our registered office is located at Beechwood House, Tanners Lane, Berkswell, Coventry CV7 7DA

Personal information

If we process any personal information about you, we will do so in accordance with our privacy policy

Accessing the Smart Awards Site

We may suspend, amend, or withdraw any service or content provided on or through the Smart Awards Site without notice. We may restrict access to the Site (in whole or part) to users. If you choose, or are provided with, a user name, password or other piece of security information, you must treat such information as confidential. We may disable any user name or password at any time if, in our reasonable opinion, you are in breach of these Terms.

Intellectual Property Rights

We are the owner, or authorised licensee, of all intellectual property rights in the Smart Awards Site and the content. Content available on the Smart Awards Site may be viewed, listened to, downloaded, and printed for your own personal, non-commercial, use only. You may not use any content available on the Site for any other purpose, and in particular no commercial purpose, without first obtaining written consent from Smart Awards.

Linking to the Site

You may link a website to Smart Awards Site home page, provided you do not do so in a way that suggests any form of association, approval, or endorsement by Smart Awards where none exists. Smart Awards Site may not be framed on any other website.

Links from the Smart Awards Site to third party websites are provided for reference only. We have no control over the contents or availability of those websites, and accept no responsibility for them

Our Liability

The content available on the Site is provided for your general information purposes only and to inform you about us, our products and services, news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

To the extent permitted by law, we expressly exclude:

• all conditions, warranties, and all other term which might otherwise be implied by statute, common law, or the law of equity;
• any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with Smart Awards Site and/or in connection with the use, or inability to use, the Site, including (without limitation) any liability for loss of: income or revenue; business; profit; contracts; anticipated savings; data; goodwill; management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Viruses

You must not misuse Smart Awards Site by knowingly introducing computer viruses or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Smart Awards Site, the server on which the Site is stored, or any server, computer or database connected to the Smart Awards Site.

We will not be liable for any loss or damage caused by any virus or other malicious or technologically harmful material that may infect your computer equipment due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.

Variation

We may vary these Terms from time to time. Please ensure that you review these Terms regularly as you will be deemed to have accepted a variation if you continue to use the Smart Awards Site after any variation has been posted.

Contacting us

If you have any concerns about any of the content that appears on the Smart Awards Site, please contact us

Applicable Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the English Law.

What are cookies

A cookie is a small file, typically of letters and numbers, which may be placed on your computer when you access a website. Cookies generally allow the website to recognise your computer if you return to the website.
Cookies are used to:

• measure how you use the website so it can be updated and improved based on your needs
• remember the notifications you’ve seen so that we don’t show them to you again

Smart Awards cookies are not used to identify or record any personal data, sensitive information, or anything that makes you personally identifiable to us.

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use Smart Awards. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, eg improving the site search.
Google Analytics stores information about:

• the pages you visit on Smart Awards
• how long you spend on each Smart Awards page
• how you got to the site
• what you click on while you’re visiting the site

We don’t collect or store your personal information (eg your name or address) so this information cannot be used to identify who you are.

We don’t allow Google to use or share our analytics data.

Useful Privacy Links

• Facebook Privcy
• Google Privacy Terms
• Linked In Privacy
• Twitter Privacy

The following text outlines some of the design considerations which have been employed to ensure our site is accessible as possible.

Following W3C guidelines

Our website has been designed to aim to meet many of the accessibility guidelines as outlined by the World Wide Web Consortium - http://www.w3.org/WAI/intro/wcag

It has 12 guidelines that are organised under 4 principles: perceivable, operable, understandable and robust.

All reasonable efforts have been made to ensure that top level and main content pages are compliant with their standards. For example:

• Alternative text - Images on this site are accompanied by a brief alternative text which where appropriate identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser's automatic image loading feature is turned off.
• Links - Text links are written so that they make sense when read out of context.
• Colour contrast

Care has been taken to ensure that appropriate foreground and background colours provide sufficient contrast.

Browser compatibility

The website has been tested and works on various operating systems and a wide range of browsers including Internet Explorer 11 and upwards. It is also compatible with Internet Explorer 10 and Microsoft Edge although not all functionality may be supported with this browser.

Compatibility - Minimum Versions

• OSX
• Firefox 3.5
• Firefox 3.6
• Opera10
• Chrome 4
• Safari 4

Screen sizes

The website follows a responsive design. As such it will work on high resolution desktops/laptops but also has a minimum screen resolution of 480x360 for mobile devices.

Documents

Some of the files on this website are supplied in PDF format. Our aim is to ensure that all our documents are accessible. Adobe Reader can be downloaded for free to view the PDF documents.

Download free Adobe Reader compatible with

• Windows 8, Windows 9, Windows 10
• Firefox 3.6 and above
• Internet Explorer 10 and above
• Opera10
• Chrome 4
• Safari 4
• Mac